Housekeeping Attendant

Job Description: Housekeeping Attendant

A housekeeping attendant performs a range of tasks aimed at ensuring guests’ comfort during their stay at the establishment. The role involves cleaning, maintaining, and restoring guest rooms as well as public areas, in accordance with the establishment’s policies and procedures.

Main responsibilities

1. Work planning and organization — 10%
2. Cleaning guest rooms and certain areas of the establishment — 80%
3. Customer service — 10%

Responsibility details

1. Work planning and organization

• Prepare the materials needed to clean the assigned areas.
• Prepare the room or unit for cleaning.
• Coordinate with the team regarding room and task assignments.
• Prepare the work cart: check the quantity of products and supplies, and ensure the items are arranged properly on the cart.
• Inform the immediate supervisor when inventory is running low in the work area.
• Bring all forgotten items left in rooms to the reception desk, along with the required housekeeping information for logging and storage.
• Restock storage areas.

2. Cleaning guest rooms and certain areas of the establishment

• Clean the bathroom and bedroom.
• Change bed linens and make the beds.
• Dust furniture and vacuum carpets, rugs, curtains, and upholstered furniture.
• Disinfect and clean sanitary facilities and floors.
• Dispose of garbage.
• Check the condition of furniture and equipment, including the television.
• Restock coffee supplies.
• Refresh occupied rooms as needed (stayover service).
• Carry out a full inspection of the room before each departure.
• Report any irregularities related to the condition of the rooms.
• Tidy and clean public rooms as well as the dining room.
• Clean areas or accessories connected to the rental unit, such as balconies, hot tubs, etc.
• Clean welcome and circulation areas, including corridors, lobbies, stairwells, elevators, and public restrooms.
• Perform laundry-related tasks such as sorting, washing, stain removal, folding, and redistributing linens.

3. Customer service

• Respond effectively to guests’ needs and requests.
• Handle complaints or direct guests to the appropriate staff responsible for complaint management.
• Ensure company rules and regulations are observed and applied.

Working conditions

• Solitary, routine, and physically demanding work.
• Work may need to be performed under pressure.
• This role may sometimes require working weekends or public holidays.

Experience

• No specific experience is required.
• Previous experience as a housekeeping attendant is considered an asset.

Skills and qualifications

General skills

• Customer service skills.
• Teamwork skills.
• Flexibility.
• Leadership and decision-making ability.
• Organizational skills.
• Attention to detail.
• Good physical condition.

Knowledge

• Basic knowledge of the tourism sector and customer needs.
• Knowledge and application of labour standards, basic occupational health and safety principles, and hygiene and sanitation rules.

Abilities

• Language skills:
  • Basic knowledge or proficiency in spoken French.
  • Knowledge of or proficiency in English is an asset.
  • Proficiency in additional languages is an asset.
• Communicate professionally.

Qualities

• Autonomy.
• Initiative.
• Versatility.
• Stress tolerance.
• Dynamism.

Interests

• Customer service.
• Physical or manual work.
• Tourism.

Note: The masculine form is used in this job description for the sole purpose of lightening the text.

Revised in January 2024