We are looking for a versatile, dynamic and passionate person to join the reception team at Les Battures. As a receptionist, you will play a key role in warmly welcoming our guests, offering tourist tips and helping to promote the property. Resourcefulness, creativity and an attentive spirit of service will be your assets to make our establishment shine.
Desired profile
- Experience in hotel reception, service or catering (an asset, but not mandatory)
- Comfortable with digital tools and booking platforms (training offered)
- Excellent presentation and sense of customer service
- Ability to work independently and as part of a team
- Good command of French (English is an asset)
- Dynamic, versatile and motivated to learn
Tasks
- Greet and inform guests: provide information about the hotel, services and local activities
- Manage bookings and payments through our system (MEWS), as well as the Expedia and Booking platforms for each of our properties
- Ensure smooth customer service before, during, and after the stay
- Coordinate with other departments to ensure a seamless customer experience
- Handle special requests and complaints professionally
- Monitor occupancy forecasts and ensure that all bookings are well taken care of
- Having to carry loads of more or less 10kg
- Serve at receptions in the dining room or in restaurants
Working conditions
- Work in an exceptional setting on the edge of the fjord
- Training offered on our tools and systems
- Young and dynamic team
- Flexible schedule including evenings and weekends
Send your resume to admin@battures.ca
