Informations COVID-19

The health and wellbeing of our employees and guests are essential for us, so we have adapted our sanitary procedures.

Update Avril, 2021 :

Wearing a mask or face covering that covers the nose and mouth will be mandatory in enclosed or partially enclosed public places.

When you next stay with us, there will be some changes you can clearly see, such as social distancing signs, protective screens; while others are less visible but real, such as the enforcement of heightened and comprehensive cleanliness standards.

1/ Front Desk

  • Sanitizing stations are available at each entrance
  • New check-in procedures to minimize guest contact with personnel
  • Check-in with immediate payment to facilitate check out (contactless debit/credit card payment suggested)
  • Key dropbox for quick check out
  • Implementation of social distancing measures, the post of wellness best practices signs, and all lobby brochures, magazines and paper are removed
  • Enhanced sanitization procedures are in place at the front desk, in the lobby and across guest touchpoints throughout the hotel

2/ Guest room and Housekeeping

  • Implementation of enforced cleaning protocols. Strengthened room cleaning protocols including extra disinfection of high touch points in room and bathroom (faucets, door handles, light switches, thermostats, clock, etc).
  • Unnecessary items have been removed from guest rooms
  • For guest and employee safety and well-being, daily housekeeping service will not be available during your stay. Amenities (towels, coffee cups, etc) are available on request at the front desk.

3/ Catering Offers

Dining room is now opened.

4/ Public Amenities

  • Public amenities are actually closed.
  • The Health Center Au Gré des Marées is closed.

5/ Hotel Employees and Staff Requirements

  • Hotel employees follow strict guidelines, including utilizing Personal Protective Equipment, frequent and stringent hand-washing protocols.
  • Protective screens have been installed at the front desk and at the cash desk.
  • Employee workstations will be cleaned and disinfected several times a day.
  • Daily, upon arrival at work, employees have to answer a health questionnary to verify their good state of health.
  • Employees with symptoms or who have been in contact with someone who has COVID-19 must stay at home.